Solutions in Context - Home End to End Integration

End to End Integration

Managed Service Program

Hi

 

Maximizing the value of using and providing managed services requires systematic investment and decision making by Business and I&IT working together.   

 

To share service, you must share some business infrastructure - Strategies, Systems, Processes, Rules, Infrastructure, Support, Relationships, Applications, Information.

 

Critical success factors are business leadership, joint service planning, an agreed service business plan, and effective governance (e.g. to decide what to share, what to control, when to roll out change...).

 

The evolution of your Managed Services needs to be managed as a strategic business program leveraging continuous improvement with periodic injections of strategic disruptive change.

 

Here is a link to a presentation I made to the OPS Architecture Open house in 2008 about strategy, architecture and program management for Business and I&IT services.

 

"Maximizing Program Investment Value and Decision Making Through Enterprise Architecture"

https://www.verney.ca/ea2008/presentations/610.pdf

 

 

....fred

 

Fred Nagy, CMC, PMP, ITIL

416 580 7857

Solutions in Context - "Managed Service Program - Strategy, Planning, Architecture, & Execution - getting the right things done"

 

add a comment
Subscribe to this Blog Like on Facebook Tweet this! Share on LinkedIn

Contributors

Fred Nagy
12
April 22, 2018
show Fred's posts

Archive

Current

Show Latest Posts

2018

April
Business Resilience de ...
Enterprise Digital Ris ...

2015

March
Application Management ...
Public Sector Services ...
Managed Service Progra ...
February
I&IT Service Puzzle - ...
Public Sector Service ...
January
Service Innovation thr ...

2014

October
Current Trends + Prior ...
Solution Strategy Shou ...
Architecture and Proje ...
New Website

Tags

Everything Software Security Managed Service
 
 
© Copyright 2024 Solutions in Context. All Rights Reserved. Web Design and Content Management by REM Web Solutions.