We can help you deliver the right solutions for your business objectives, relationships and obligations.
Solutions in Context specializes in the effective definition and implementation of e-business solutions. Our focus is dynamically connecting users to services in context of their relationship(s) with the service providers.
We provide Business Case Facilitation, Solution Definition, Project Management, Design, and Quality Assurance for e-Business solutions.
We help our customers leverage e-business and e-government strategy, business models and technology to enable their service providers to publish services in a framework which supports a private, personalized user experience using third party authentication (e.g. Enterprise User Ids, Benefit cards, credit cards, student cards, ....).
This requires a thorough understanding of:
. Legislation/Policy/Procedures and their intent,
. Online service
. Customer registration
. Online authentication,
. Online adjudication (of eligibility to submit the request and of eligibility to receive the service)
. Single Sign-on
. Online security
. The Web
. Business models
. Technology (Application, Systems, Security, Directory, Messaging)
. Legacy Services and their systems (manual and automated, and
. Cross Channel integration (e.g. Kiosk, Web, Help Desk, and Over the Counter provided by multiple organizations.
The models we use enable continuous improvement to let you follow your own pace for your e-Business journey.
Access to service is dependent upon the request context -- i.e. the identification provided, the service being requested, the channel being used, authentication provided/required, the service being requested and adjudication of the requestor's eligibility for the service. This level of granularity is required to ensure privacy and confidentiality while enabling personalized online service.